Shipping policy
Our dedicated family-led team in Sheffield, England, handles each order with utmost care. We've joined forces with DPD to provide you with swift and dependable delivery services across the United Kingdom. Geopost, DPD's parent company, shares our commitment to eco-friendly, carbon-neutral shipping – learn more about their sustainability efforts here.
Estimated Delivery Notice
When you shop with Smirk®, you'll find estimated delivery dates during checkout. Kindly note that these estimates may not always be precise and can vary based on the workload of our delivery partners.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Unfortunately we cannot accept items that have been used this falls under the
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
In the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
Items that are faulty or damaged have a 12-month warranty.
Eligibility for Returns:
As with all hygiene products we cannot accept items which have been used.
To be eligible for a return, the electric toothbrush must be in its original condition unless faulty, unused and in its original packaging with the hygiene seal intact.
Legally, you have the right to cancel this contract within 14 days without giving a reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by email.
Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.
To start a return, you can contact us at hello@getsmirk.com.
For instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at hello@getsmirk.com.