Help Centre & FAQs

Orders & shipping

I can't find my order, can you help?

Absolutely! Tap here to contact us via email and we’ll get this all straightened out.

How quickly can you deliver within the UK?

We dispatch all orders same-day on orders placed by 1PM GMT/BST and offer the following shipping options:

We offer the following services:
– DPD® Next Day Delivery

What if my package is returned to sender?

Everything we ship is tracked and signed. If your shipment is returned to us then the cost of the product minus any postage will be refunded automatically. Double-check that your address is entered correctly at checkout to avoid this.

Have a question we didn't answer here?

Have a question we didn’t answer here? Let us know and we’ll be happy to help! Contact us

Klarna - How does Pay in 3 instalments work?

Klarna’s Pay in 3 instalments is a credit product that lets you spread the cost of your purchases over
3 equal payments. Klarna will take the payments from your debit or credit card directly so you don't
have to worry about missing a payment. Klarna will take the rst payment when you make the
purchase, the second 30 days later and the nal payment 60 days from your purchase date. You can
see your past and future payments at any time using the Klarna app.

Ultrasonic Tooth Cleaner Pro

Why would I need an ultrasonic tooth cleaner?

We understand that finding an NHS dentist can be challenging, with one in five Britons not registered. We developed our ultrasonic tooth cleaner to help those who struggle to access or afford dental treatment. It's a safe and effective solution for managing oral care at home.

What results will I get from using an ultrasonic tooth cleaner?

We can't promise you Simon Cowell white teeth, but our device can help remove staining caused by hardened plaque between your teeth. By addressing this issue, not only are you improving your dental health, but you're also enhancing the appearance of your smile. Say goodbye to those unwanted brow bits!

How does an ultrasonic tooth cleaner work?

The ultrasonic tooth cleaner generates vibrations that safely dislodge plaque and tartar. These gentle vibrations help clean those hard-to-reach areas without causing any damage to your teeth or gums.

Is using an ultrasonic tooth cleaner painful?

No, using an ultrasonic tooth cleaner is generally painless. The device's gentle vibrations won't cause any discomfort. However, if you have sensitive teeth or gum disease, you might experience some sensitivity or mild discomfort. It's best to consult with a dental professional before using the device in such cases.

Can anyone use an ultrasonic tooth cleaner?

Most people can use an ultrasonic tooth cleaner. However, we always recommend consulting with us at Smirk so one of our dental professionals can provide further advice based on your specific needs.

Are there any risks associated with using an ultrasonic tooth cleaner?

When used correctly, an ultrasonic tooth cleaner is safe. However, it's important to avoid applying excessive pressure or using it for an extended time in one area to prevent irritation. Following the provided instructions or watching our how-to videos on our website can help. Also, avoid using the device on loose teeth or areas with active infections or open wounds.

How often should I use an ultrasonic tooth cleaner?

The frequency of use depends on your individual oral health needs. For most individuals, using the ultrasonic tooth cleaner every few days or once a week as part of your oral hygiene routine is sufficient. If you have any doubts, please feel free to contact us for further advice.

Can an ultrasonic tooth cleaner replace regular brushing and flossing?

 No, an ultrasonic tooth cleaner is not meant to replace regular brushing and flossing. It should complement your existing oral hygiene routine, not substitute it. Regular brushing and flossing are essential for maintaining good oral health, while the ultrasonic tooth cleaner provides an additional deep cleaning benefit. Keep up with your usual routine.

Can an ultrasonic tooth cleaner whiten teeth?

An ultrasonic tooth cleaner can help remove surface stains from your teeth, resulting in a brighter and cleaner appearance. However, it's important to note that it's not a teeth whitening treatment. Most people achieve great results by combining stain removal with our PAP Powder.

Can I share my ultrasonic tooth cleaner with others?

We don't recommend sharing your ultrasonic tooth cleaner with others. Sharing the device may increase the risk of cross-contamination and the spread of bacteria or infections. It's best to use your own device and ensure proper hygiene and cleaning practices.

Teeth Whitening Powder

How often should I use the tooth powder?

The frequency of use depends on your individual needs and preferences. For most people, using the tooth powder once or twice a week, in addition to regular brushing, is sufficient. However, it's always a good idea to start with a lower frequency and gradually increase if desired, while monitoring your teeth and gums for any signs of sensitivity or irritation.

Can the tooth powder replace regular toothpaste?

The tooth powder is designed to complement your regular oral hygiene routine, not replace toothpaste. It is recommended to continue using toothpaste for daily brushing to maintain optimal oral health. The tooth powder with PAP can be used as an additional step to enhance the whitening effect and improve the appearance of your smile.

Will the tooth powder make my teeth extremely white?

The tooth powder with PAP is formulated to help remove surface stains and gradually whiten teeth. While individual results may vary, it is not intended to provide an extremely white shade in a short period. Consistent use over time will help improve the brightness and overall appearance of your teeth.

How should I store the tooth powder?

It is best to store the tooth powder in a cool, dry place away from moisture. Ensure the container is properly sealed after each use to maintain its freshness and effectiveness.

How does the tooth whitening powder work?

The tooth powder containing PAP acid works by gently and effectively breaking down and removing surface stains from the teeth. It is designed to be used in conjunction with regular brushing to enhance the whitening process.

What is PAP?

Phthalimido peroxy caproic acid (PAP) is a whitening agent used in oral care products. It helps to remove surface stains from teeth, resulting in a brighter and cleaner appearance. For years only hydrogen peroxide could whiten teeth. Now with PAP entering the market everything has changed. 

 Is the tooth powder safe to use?

Yes, the tooth powder with PAP is safe to use when used as directed. PAP is generally non-abrasive, which means it does not physically wear away the tooth enamel. This is important for maintaining the integrity and health of your teeth while achieving a whiter appearance.

Can I use the tooth powder if I have sensitive teeth?

The powder contains Hydroxyapatite which helps reduce tooth sensitivity by filling in microscopic pores or exposed dentinal tubules on the tooth surface. This can provide relief from discomfort caused by hot or cold temperatures. If you experience any discomfort or increased sensitivity while using the product, discontinue use. 

PAP Teeth Whitening Kit

What is a PAP LED teeth whitening kit?

A PAP LED teeth whitening kit is a teeth whitening system that combines the power of Phthalimido-Peroxy-Caproic Acid (PAP) gel and LED light technology. It is designed to whiten and brighten your teeth in the comfort of your own home.

How does the PAP LED teeth whitening kit work?

The PAP gel in the kit contains whitening agents that help break down stains and discoloration on the tooth enamel. The LED light accelerates the whitening process by activating the gel, allowing it to penetrate the enamel and deliver effective results.

Is the PAP LED teeth whitening kit safe to use?

es, when used as directed, the PAP LED teeth whitening kit is generally safe to use. PAP is a recognized and safe whitening ingredient. However, it's important to follow the instructions carefully and avoid prolonged use or excessive gel application to prevent sensitivity or irritation.

How long does it take to see results with the PAP LED teeth whitening kit?

The time it takes to see results can vary depending on individual factors such as the severity of tooth discolouration. With regular use as directed, you may start noticing a difference in the whiteness of your teeth within a few days or weeks.

How do I use the PAP LED teeth whitening kit?

The specific instructions for using the PAP LED teeth whitening kit will be provided in the packaging. You apply the PAP gel to the included mouth tray or directly to your teeth and then use the LED light to activate the gel. Follow the recommended treatment duration and frequency for optimal results.

Will the PAP LED teeth whitening kit make my teeth sensitive?

Sensitivity is rare while using the PAP LED teeth whitening kit. This sensitivity is usually mild and should subside after the whitening treatment is complete. If you experience significant discomfort, discontinue use and use sensitive toothpaste. 

How long do the whitening effects of the PAP LED teeth whitening kit last?

The duration of whitening effects can vary depending on factors such as your oral hygiene habits, diet, and lifestyle choices. In general, the results of the PAP LED teeth whitening kit can last several months to a year. Occasional touch-ups or regular use of maintenance products may be necessary to maintain the desired level of whiteness.

Teeth Whitening Strips

What are teeth whitening strips?

Teeth whitening strips are thin, flexible strips that are coated with a whitening gel. They are designed to be placed on the teeth to whiten and brighten the appearance of the enamel.

How do teeth whitening strips work?

Teeth whitening strips work by delivering a controlled amount of whitening gel to the surface of the teeth. The gel penetrates the enamel and helps to break 

down stains, thereby lightening the colour of the teeth.

Are teeth whitening strips safe to use?

Yes, when used as directed, teeth whitening strips are generally safe to use. However, it's important to follow the instructions carefully and avoid leaving the strips on for longer than recommended to prevent sensitivity or irritation.

How long does it take to see results with teeth whitening strips?

The time it takes to see results can vary depending on how stained your teeth are. Typically, you may start noticing a difference after a few days of regular use, but it can take up to a couple of weeks to achieve the desired level of whiteness.

Can teeth whitening strips remove all types of stains?

Teeth whitening strips are effective at removing many common stains, such as those caused by coffee, tea, or tobacco. 

Will teeth whitening strips make my teeth overly sensitive?

No, its very unusual due to the ingredients but if you do experience any sensitivity please use sensitive toothpaste and stop using the product. 

How long do the whitening effects of teeth whitening strips last?

The duration of whitening effects can vary depending on factors such as your oral hygiene habits, diet, and lifestyle choices. In general, the results of teeth whitening strips can last several months to a year, but occasional touch-ups may be needed to maintain the desired level of whiteness.

Can anyone use teeth whitening strips?

Teeth whitening strips are generally safe for most individuals. However, they may not be suitable for children, pregnant or nursing women, or people with certain dental conditions like gum disease. 

Delivery

To learn more about our free and paid delivery options please see this page.

Contact Support

Got a question or simply just fancy a chat? we don’t bite! Our support team are active Monday to Friday 9AM – 5PM.